Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, email address, and phone number
• Service address — the address(es) where a booking or quotation is to take place
• Account credentials — email and password, if you create an account
• Booking details — service selected, date/time, property details, and any preferences or special requirements you provide
• Payment information — processed securely by our payment provider, Stripe; we do not store your full card details ourselves

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process bookings and quotation requests, and schedule and deliver services
• Process payments through Stripe
• Send booking confirmations, price updates, and other service-related emails
• Respond to your enquiries and provide customer support
• Maintain the security of our website and prevent fraud
• Comply with our legal obligations

3. Cookies

Our website uses a small number of cookies to make the site work properly, including cookies that:

• Remember your selected country and language so we can show you the right pricing and content
• Keep you securely signed in to your account

We do not use these cookies for advertising. You can control or delete cookies through your browser settings, though disabling them may affect parts of the site’s functionality.

4. How We Share Your Information

We do not sell your personal information. We share it only where necessary to provide our services:

• With our cleaning and care professionals, so they can carry out the service you’ve booked
• With Stripe, to process payments
• With our email delivery provider, to send booking and account-related emails
• Where required by law, regulation, or a valid legal process

5. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypting passwords and using secure connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on where you live, you may have rights under data protection laws such as the EU/UK General Data Protection Regulation (GDPR), including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 9 below.

8. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children under 18.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@pearlyskyglobalclean.com.

• Headquarters (France): 15 Rue Des Halles, 75001 Paris, France
• Sri Lanka: No. 188/2, Kandy Road, Pahala Imbulgoda, Imbulgoda, Sri Lanka
• United Kingdom: 60 Tottenham Court Road, Office 775, Fitzrovia, London, W1T 2EW, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. See also our Terms and Conditions.